SHIPPING: Jensen Audiovisual ships via UPS or Federal Express. Shipping charges vary and are in addition to your order. Overnight, 2nd Day, and 3rd day shipping are subject to business hours and a 48 hour processing time if the order is placed online.
RETURNS: Standard stock items purchased from Jensen Audiovisual may be returned for any reason within five days. Custom orders are non-returnable and non-refundable. All original packaging, accessories and documentation must accompany the item and be in unmarked condition. Items must be shipped via at least 2nd day freight with insurance for the full value of the item. Returned items are subject to the manufactures restocking fee.
Though rare, a customer may need to return a defective product. Defective product returns are not subject to the restocking fee and will be exchanged in accordance with the manufacturers policy within 30 days of purchase.
If you need to return an item for any reason, please contact our customer service department at (805) 962-0110 x12 BEFORE you ship.
DAMAGE DURING SHIPPING: Please note that damage to products that occurs during shipping is the responsibility of the freight carrier. It is your responsibility to inspect and note any damage at the time of shipment. A written report should be filed with the carrier at the time of delivery if at all possible. Concealed damage must be reported directly to the freight carrier within five days of receipt. Jensen Audiovisual is not responsible for the resolution of claims against freight carriers.
WARRANTY: All items sold by Jensen Audiovisual are subject to the terms of the original manufacturers warranty and the terms vary. Contact customer service for help with administering warranty claims.
Links to the home pages or websites of Mitsubishi Digital Electronics America Inc. ("MDEA") are provided by express written permision granted to JAV, Inc dba Jensen Audio Visual by MDEA. Neither MDEA nor JAVshall be responsible for any errors or omissions contained at this website or the MDEA website, and both reserve the right to make changes without notice.
JAV, Inc dba Jensen Audio Visual is an independent Mitsubishi Digital Electronics America Inc. ("MDEA") RESELLER.
IN NO EVENT SHALL JAV Inc. OR MDEA BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
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